Tuesday, November 18, 2008
We Won!
So, as you may recall we have been battling the big evil home warranty company. The short version is that while they pretended to be decent for a year and do what we paid them for (with enough prodding), right before our renewal period they morphed into an evil company. They lied to us and about us and refused to honor the contract. This would be the dryer incident. So we decided that we didn't want to renew with them after all and told them we were cancelling our renewal. Mind you that this was before the renewal date. We were not so kindly informed that the cancellation fee was $300 (renewal fee was $339), even though it was not yet the renewal date. It didn't take long to realize that any logic was lost on them and we resorted to disputing the charge with the credit card company. We had our doubts about whether we would be successful since it was taking so long and the credit card lady seemed to be having a lot of trouble understanding the concept of a home warranty. However, Mike noticed on our credit card statement yesterday that we've been credited the renewal fee so we won! We feel a little like David bringing down Goliath. Just in case you're interested. We had National Home Protection and (obviously) don't recommend them. We googled them after we started having trouble and there's a lot of unhappy people with them trying to file a class action lawsuit now and dealing with the attorney general. Since we got our money back we're not interested in all that, but I just thought I'd share for anyone who is researching home warranties.
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2 comments:
woohoo! score one for home owners. We avoid those warranties because we're afraid we'll run into problems like that. Glad you were able to win your fight with them!!
Well Mike had to get one when he bought the house and then kept it because he had so many problems with the heater and AC. It actually did save us money the past couple of years. After this experience though I think we're just going to take our chances and have to pay out of pocket if something breaks. We've found a really good repair man though with fair prices so at least we have someone trustworthy to call if we need help. We'll see how it goes!
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